Agents can only discuss which type of products during a sales appointment?

The correct answer focuses on the principle that agents must adhere to the documented Service Overview Agreement (SOA) during client interactions. The SOA outlines the specific products that have been discussed and agreed upon in prior communications. This ensures that the agent operates within the agreed framework, providing a level of professionalism and clarity about expectations.

By discussing only those products that are explicitly mentioned in the SOA, the agent maintains compliance with regulatory standards and protects the interests of both the client and the agency. This approach fosters trust and helps eliminate misunderstandings about what products an agent is authorized to discuss.

Other options may include scenarios where agents might stray from the established framework, potentially leading to confusion or regulatory issues. For instance, discussing all products available or only those offered by Medicare could risk non-compliance with regulations governing the sale of financial products.