What must agents do with the application and SOA after obtaining a signature?

Agents must submit the application and the Statement of Understanding (SOA) immediately or within 48 hours after obtaining a signature. This prompt submission is crucial to ensuring that all necessary paperwork is processed in a timely manner, which aids in maintaining compliance with regulations and providing a smooth experience for the client. Timely submission helps to avoid any delays in coverage or services that may arise if the application and SOA are not handled swiftly.

Immediate action also helps to ensure that the details on the application reflect the most current information, which is essential for both the agent and the client, as any delays could impact the client's ability to receive the benefits they are applying for. Keeping the documents for too long before submission could compromise the integrity of the information or the eligibility, making prompt processing a best practice in the field.